Refund Policy (Draft)

SOURCE & SORT is the trading name of Kaiser Mitchell, a sole trader established in the United Kingdom. Business address: Field House, Winfarthing Road, Diss, IP22 2EQ, United Kingdom. Contact: sourceandsort@gmail.com.

SOURCE & SORT is not registered for VAT. The price shown at checkout is the total you pay — no VAT is added.

This policy explains your rights when you buy a digital guide from SOURCE & SORT, and how to ask for a refund. Nothing here removes rights you have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Your 14-day cancellation right

For most distance purchases you have 14 days from the day of purchase to cancel without giving a reason. Because our guides are digital content supplied immediately, that right works differently — see below.

Digital content supplied immediately

When you buy a guide you ask us to supply the download immediately. Under regulation 37 of the 2013 Regulations the 14-day cancellation right does not apply once supply has begun, but only if you gave express consent to immediate supply, acknowledged that you would lose the cancellation right, and we confirmed that acknowledgement to you.

Where that consent and acknowledgement were not properly obtained, your cancellation right is unaffected and you may cancel within 14 days for a full refund.

Buying a guide, or receiving the download immediately, does not by itself amount to that express consent. Consent must be given separately and clearly at checkout, and we must confirm it to you in writing.

If the file is faulty, misdescribed or will not open

Digital content must be as described, fit for purpose and of satisfactory quality under sections 34–37 of the Consumer Rights Act 2015. If a guide is corrupted, incomplete, materially different from its description, or will not open, you are entitled to a remedy: repair or replacement, a price reduction, or a refund, in line with sections 42–45 of that Act. These rights are unaffected by the section above and are not limited to 14 days.

What we do not refund

We are not required to refund where you changed your mind after download began with your valid consent, or where the complaint is about market outcomes — a supplier raising prices, running out of stock, changing grading policy, or reselling not producing a profit. Those risks are explained in the guides.

How to request a refund

Email sourceandsort@gmail.com with your order number, the guide purchased, and what went wrong. We aim to respond within two working days and to resolve complaints within 14 days. Refunds are returned by the original payment method.

Chargebacks

Please contact us first. We will always try to resolve a problem before it reaches your bank.