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SOURCE & SORT

Digital Download and Delivery Policy

Digital Download and Delivery Policy

SOURCE & SORT is the trading name of Kaiser Mitchell, a sole trader established in the United Kingdom. Business address: Field House, Winfarthing Road, Diss, IP22 2EQ, United Kingdom. Contact: sourceandsort@gmail.com.

SOURCE & SORT is not registered for VAT. The price shown at checkout is the total you pay — no VAT is added.

1. What you receive

After successful payment the guide is made available as a PDF download, and a download link is sent to the email address used at checkout. No physical item is shipped.

2. When delivery happens

Once your payment is confirmed, the file is made available and a download link is sent to the email address used at checkout. No action is needed from you. If your payment is held for review, delivery follows once it clears.

3. If the download does not arrive

  1. Check your spam or promotions folder for the delivery email.
  2. Confirm the email address on your order was correct.
  3. Email sourceandsort@gmail.com with your order number and we will reissue the link.

We aim to respond within two working days.

4. Access to your download

Your download link is provided through the digital delivery service on our store. If the link stops working, or you lose access to the email it was sent to, contact us and we will reissue it at no charge.

5. File format and compatibility

Guides are PDF files and open in any standard PDF reader on desktop or mobile. Hyperlinks inside the PDF need a reader that supports them.

6. Faulty or incomplete files

If a file is corrupted, incomplete or will not open, we will replace it or refund you. This is additional to any cancellation right — see the Refund and Cancellation Policy.

7. Bundle purchases

The Complete Supplier Bundle delivers five separate PDFs after a single purchase. If any one is missing, contact us and we will supply it.

8. Your cancellation rights

Buying a guide does not remove your statutory rights. Your 14-day cancellation right applies unless you gave express consent to immediate supply and acknowledged that the right would be lost. If those steps did not take place, the right is unaffected and you may cancel within 14 days for a full refund. Faulty or misdescribed files are covered separately by the Refund and Cancellation Policy.